RETURNS & EXCHANGES
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com receipt/invoice or gift receipt.
Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, custom-made, face masks, engraved, or personalized items or Clearance items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
Option 1: By Mail
Exchanges cannot be facilitated by mail. To return or exchange by mail, please follow these instructions:
Complete the required information on the packing slip included with your package.
Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
Affix the pre-addressed and pre-paid return label to your return package.
For purchases made on michaelkors.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. For purchases made on michaelkors.ca, mail your return package with its pre-paid return label at any Canada Post location.
For items that were bought online and picked up in a store, please email our Customer Service department at CustomerService@ROSNERCARNEGIE.com (for the U.S.) or CustomerService@ROSNERCARNEGIE.com (for Canada) to obtain a prepaid shipping label.
Option 2: In Store You can return/exchange items purchased at MichaelKors.com in any Michael Kors Store located in the United States. You can
NOTE: Eligible merchandise purchased on ROSNERCARNEGIE.com using PayPal may be returned in-store for a Merchandise Credit only, no exchanges.
Returning a Gift Purchased Online:
Gifts purchased online can be returned by mail or returned or exchanged in store when accompanied by the gift receipt or original packing slip. To return a gift purchased online by mail, please email a customer service representative to obtain a prepaid shipping label at CustomerService@ROSNERCARNEGIE.com (for the US OR Canada). For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com E-Gift Card (if you return by mail) or a ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com Gift Card (if you return in store).
If you are not satisfied with your purchase for any reason, ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com will accept the item(s) for full refund or exchange within 30 days of original purchase.
Merchandise eligible for return or exchange must be:
New, unused, unwashed and in good condition;
Inclusive of all original hangtags, packaging, and components at the time of return or exchange; and
Accompanied by an original receipt or gift receipt.
Return and Exchange Restrictions:
Items purchased in a ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com US Store cannot be returned to a Michael Kors Canada Store
Items purchased in a ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com Canada Store cannot be returned to a Michael Kors US Store
Items purchased in a Lifestyle Store cannot be returned to an Outlet Store or Collection Store
Items purchased in an Outlet Store cannot be returned to a Lifestyle or Collection Store
Items purchased in a Collection Store cannot be returned to an Outlet Store or Lifestyle Store
Price adjustments (which are not permitted in Outlet Stores) and refunds will be issued in the original tender of the purchase, except cash and check refunds will be issued by mail check
Eligible merchandise purchased on ROSNERCARNEGIE.com using PayPal or in-store purchases using AliPay may be returned in-store for a Merchandise Credit only
For merchandise purchased in-store using AfterPay: If the merchandise is eligible for refund, Afterpay will be notified of your return and will process the appropriate refunds. If return is not accompanied by a receipt, refund will be placed on a ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com gift card.
Merchandise accompanied by a Gift Receipt may be exchanged or returned in store for Merchandise Credit only
ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com does not accept returns or exchanges for merchandise purchased from other retailers
Merchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s then-current in-store selling price. Un-receipted returns and exchanges are limited to current merchandise available in the store you visit.
ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com Lifestyle and Collection Stores offer a one-time price adjustment on full-price merchandise within 7 days of the date of purchase. Marked down and sale merchandise are not eligible for any price adjustment. No price adjustments in Outlet stores.
Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
Monogramming and Engraving:
Returns and Exchange: Monogrammed, engraved, and personalized items are final sale and cannot be returned or exchanged. Note that cleaning products should not be used on top of the monogramming.
Monogram and Engraving Shipping and Delivery: Your entire order will ship once the monogrammed item(s) are complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.
Monogramming or engraving after receiving item/submitting order: Unfortunately, it is not possible to request monogramming or engraving for your item after the order has been placed or after you have received your product. We ask that all monogramming or engraving requests be submitted at the time of ordering.
Monogram and Engraving Customer Service: If you need any help, please email us at CustomerService@ROSNERCARNEGIE.com
Final Sale Items:
All personalized merchandise, swimwear, undergarments, face masks, engraved and monogrammed items, and Clearance items are FINAL SALE and are not eligible for return or exchange.
3rd Party Apps:
If you purchased from a 3rd Party app, please mail merchandise back to return location for a refund to your original form of payment. Returns in-store will result in a merchandise credit - no exchanges or refunds.
ROSNER CARNEGIE HAUTE COUTURE / ROSNERCARNEGIE.com reserves the right to modify its return and exchange policy at any time.