FAQ

A Note To Our Customers

We’re delighted you chose Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com as your shopping destination and are doing everything we can to fulfill your order as quickly as possible.

Due to COVID-19 precautions and increased order volumes, you may experience a delay in receiving your shipping confirmation email and tracking number(s) for your item(s). In addition, shipping transit times may take longer than usual. Rest assured, we, along with our carriers, are working hard to get your packages to you. Thank you for shopping with us and for your patience during these unprecedented times.

Please visit Track My Order for updates on your order.

Rosner Carnegie Service Promise

Memorable service is at the heart of Rosner Carnegie Haute Couture / RosnerCarnegie.com. We are committed to making shopping a breeze, to offering the biggest selection of the absolute best products, and to giving you style insight and insider access that works for your 24/7 lifestyle.

The largest Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com product selection anywhere
Express checkout with an online account
$5.00 (flat rate) FREE for CARNEGIEVIP members* on ground shipping with delivery on most orders within 5 days or less
Free, easy returns
Returns on full-price online orders to any Rosner Carnegie Haute Couture / RosnerCarnegie.com full-price retail location
Exclusive products only available at Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com for a limited time
Monogramming and customization of select products
Style advice, trend reports and inspirational lookbooks

*$5.00 (flat rate) for all standard ground shipping orders in the U.S. (with the exception of CARNEGIEVIP members' orders in the U.S., which receive free standard ground shipping). Free standard ground shipping on orders of $99.00 or more in Canada (in each case, after all discounts and promotions are applied). Minimum purchase amounts do not include taxes or gift wrapping charges. See table below for shipping details.

Most Popular Questions

SHOPPING

What payment methods can I use?

Rosner Carnegie Haute Couture / RosnerCarnegie.com accepts the following methods of payment for purchases:

Credit cards accepted:

American Express
Discover
MasterCard
Visa

Other forms of payment:

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com gift cards
Credit Card Gift Cards*
PayPal**
Apple Pay

Examples of forms of payment we do not accept include:

CODs
Layaway plan
Personal checks
Money orders

* Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.

** Eligible merchandise purchased on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com using PayPal may be returned by mail to Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com for a refund to the purchasing PayPal account only, or to a Rosner Carnegie Haute Couture / RosnerCarnegie.com Lifestyle or Collection retail location in the U.S. for a Merchandise Credit only; no exchanges.

Where can I use Afterpay?

Afterpay is available on in-store purchases only and is not available online.

How do you use Afterpay in store?

Customers can shop with Afterpay today! It only takes a few moments to get started.

Download the free Afterpay app from the Apple App Store or Google Play Store.
Log in or create an Afterpay account.
Tap the Card tab in the app and follow the guided steps for the one-time set up process to add the Afterpay Card to your Apple Wallet or Google Wallet.
At checkout, launch the Afterpay app, tap into the Card tab to see your pre-approved spend. Click “Pay with Afterpay Card” button to access the Afterpay Card and launch it in your digital wallet.
Tap your phone to the chip reader and you’ll receive a confirmation of your purchase in the app.

When will my order arrive and what does it cost to ship my order?

You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by using our automated system at 1-800-929-6110.

We offer three convenient shipping methods for MichaelKors.com online orders: (1) Standard Ground Shipping, (2) 2-Day Delivery, and (3) Next-Day Delivery. Delivery times for jewelry pieces requiring engraving may be delayed for additional processing time.

Rosner Carnegie Haute Couture / RosnerCarnegie.com

Shipping Type (michaelkors.com)Cost (USD)Delivery Times*

Standard Ground Shipping

$5.00 (flat rate) FREE for CARNEGIEVIP members***

2-7 Business Days

2-Day Delivery

$20.00 (flat rate)

2 Business Days**

Next-Day Delivery

$30.00 (flat rate)

Next Business Day**

* Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 3:00PM EST should ship that same day; orders received after 3:00PM EST should ship the next Business Day.

*** $5.00 (flat rate) for all standard ground shipping orders in the U.S. (with the exception of CARNEGIEVIP members' orders in the U.S., which receive free standard ground shipping). Free standard ground shipping on orders of $99.00 or more in Canada (in each case, after all discounts and promotions are applied). Minimum purchase amounts do not include taxes or gift wrapping charges. See table above for shipping details.

NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping.

Multiple Shipments

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Special Items

Some perfumes and makeup are treated as Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.

Due to regulatory restrictions, we are unable to ship items made of exotic skins to California.

Engraved jewelry pieces require additional time for customization. Expedited shipping may be applied after the required processing time.

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com E-Gift Cards are delivered via email only, typically on the same day of purchase, and are ready to use within 24 hours. Purchasers are responsible for providing an accurate and deliverable email address.

Do you ship outside the United States?

We ship merchandise ordered on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We currently do not ship internationally.

Do you ship orders to multiple addresses?

We currently do not ship orders to multiple addresses.

Can I buy online and pickup in a store?

Select items are available to buy online and pickup in a store. You can check store availability from our product pages by selecting the "Pick Up in Store" option. If you have allowed the site to identify your location, we will show the availability of your product selection in nearby stores. If you have not allowed the site to identify your current location, you may enter a city, state and Zip code to find nearby stores.

This service is being provided free of charge.
Typically, items will be ready for pickup within approximately 3 hours of placing the order.
You will receive an email alerting you when your order is ready for pickup.
Customers utilizing our Buy Online Pick Up In Store program must place their order at least 3 hours prior to a store’s closing for the order to be available the same day.
- Orders placed after this window might not be available for pickup until the next business day.
Orders will be held for 3 days from when placed before being canceled.
A valid driver’s license or government issued ID must be present and displayed to the pickup store as validation before your order will be released.
Orders may contain both items shipping to an address as well as being picked up in a store. Multiple pickup locations are allowed but only one “ship to” location is permitted per order.
You will be charged at the time you pick up your order at the designated store.
Items that have been personalized or customized with monogramming or engraving will not be eligible for store pickup.
All orders that meet our returns requirements can be returned to any Michael Kors full-price retail location in the United States free of charge, subject to the applicable Returns & Exchange Policy.

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com, you cannot make changes. Please place a new order for the correct size or color and return the order with the wrong size or color.

What if I am not pleased with my selection? Can I return or exchange the purchase?

You have two options for returning merchandise purchased online: by mail or in store. All returns of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

Returns:

Option 1: By Mail

To return by mail, please follow these instructions:
Complete the required information on the packing slip included with your package.
Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
Affix the pre-addressed and pre-paid return label to your return package.
For purchases made on MichaelKors.com, mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up. For purchases made on MichaelKors.ca, mail your return package with its pre-paid return label at any Canada Post location.
For items that were bought online and picked up in a store, email our Customer Service department at CustomerService@ROSNERCARNEGIE.com

NOTE: Eligible merchandise purchased on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com using PayPal may be returned to Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com for a refund to the purchasing PayPal account only, no exchanges.

Option 2: In Store

You can return items purchased at Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com in any Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com full price retail location in the United States.

Exchanges:

All exchanges of online orders must occur within 30 days from the day the order was shipped.

You can exchange items purchased at MichaelKors.com in any Michael Kors full price retail location in the United States. You will need to present your packing slip at the time of exchange. Exchanges cannot be facilitated by mail. Exchanges are subject to inventory available in the store you visit.

NOTE: Eligible merchandise purchased on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com using PayPal may be returned in-store for a Merchandise Credit only, no exchanges.

The above in-store return and exchange policies also apply to orders that were bought online and picked up in a store.

Can I return items purchased on sale?

All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.

Can I return jewelry items that have been engraved?

We do not accept returns or exchanges of engraved or customized items at any time. All personalized merchandise, swimwear, undergarments, engraved jewelry and Clearance items are considered Final Sale.

What will it cost me to make a return?

Your order will arrive with a prepaid shipping label, which can be used to return the merchandise at no additional costs. Mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card. For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

How long does it take to process my return?

It takes 2-3 business days to process your return from the time we receive it. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If I give a gift to someone, can that person return it or exchange it for something else?

Gifts can be returned by mail or returned or exchanged in store when accompanied by the gift receipt or original packing slip. To return by mail, please email customer service to obtain a prepaid shipping label at CustomerService@ROSNERCARNEGIE.com. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com E-Gift Card (if you return by mail) or a Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com Gift Card (if you return in store). Engraved and customized jewelry items are considered Final Sale and cannot be returned or exchanged.

What do I do if my item arrives damaged?

Customer satisfaction is our goal at Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com. Please email our Customer Service representatives at CustomerService@ROSNERCARNEGIE.com.

Will my order be taxed?

Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com retail store location (but not a wholesale presence) in that particular state. Typically, sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Our website does participate in tax-free holidays.

I live outside the United States. Can I order from ROSNERCARNEGIE.com?

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com ships internationally, access our other official Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com websites by using the country selector above.

Can I see a record of my transactions with ROSNERCARNEGIE.com?

You must be a registered account holder on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com to access your order history. Order history displayed in your online account includes both online and in-store purchases, but only those purchases made after establishing an account.

SPECIAL NOTE FOR Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com ACCOUNT HOLDERS PRIOR TO SEPTEMBER 3, 2014: For all users who created an online account at Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com prior to September 3, 2014, due to operational changes made to the website, certain information that was stored in your “old” site account will need to be re-entered and reset, including your account password, as well as your payment information. Your address book, however, should still be included in your account. If you have any questions, please email us at CustomerService@ROSNERCARNEGIE.com

How do I know which size is best for me?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the choose size drop down menu.

How do I know which jewelry pieces can be engraved and customized?

If a jewelry item can be customized, it will display an “Engrave It” option on the product page. From there, you will be directed to our configurator where you can customize your message and select your type style and placement. Depending upon the surface area of your jewelry item, you will be able to add up to 20 characters, including spaces.

Is engraving available ROSNERCARNEGIE.COM?

Engraving is available Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com. For more information, contact your local store or ROSNERCARNEGIE.com.

Can I change the engraving I added to an item?

Due to the delicate nature of Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com jewelry designs, it is not recommended to change the engraving of jewelry items.

WEBSITE USAGE

Why should I create a ROSNERCARNEGIE.com account?

Creating an account on Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

What do I do if I have forgotten my password?

If you have forgotten your Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also email Customer Service at CustomerService@ROSNERCARNEGIE.com for assistance.

Retrieve Password Here.

ROSNER CARNEGIE Jewelry Promise

Expertly crafted from 925 sterling silver plated with rhodium, 14-karat yellow gold, or 14-karat rose gold, the Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com jewelry collection is rich in detail and enduring style.

Designed for timeless appeal, our heritage-quality materials feature precious metals, natural semi-precious stones, and doublets hand-cut from genuine quartz. All pieces are fully hallmarked with the United Kingdom Assay Office, assuring purity of the precious sterling silver from which they are created.

Offering the perfect blend of relaxed glamour for day and night, our jewelry collection offers delicate, feminine pieces that can be worn separately or stacked together for versatile, everyday wear.

CARING FOR YOUR ROSNER CARNEGIE JEWELRY

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com jewelry is finely crafted from 925 sterling silver with rhodium, 14-karat yellow gold and 14-karat rose gold vermeil platings. Some pieces incorporate natural gemstones and cubic zirconia accents. Great care and attention to detail has been used to design and create each piece. To prolong the life and beauty of your jewelry, follow these tips.

WEARING

Rhodium and vermeil plating can help to protect against tarnishing. However, regular wear and exposure to dust, perspiration, household cleaning products, cosmetics, sunlight, extreme heat and other natural elements can dull the brilliance of gemstones and precious metals over time. Use perfume, hair spray and other cosmetics prior to putting on your jewelry. Remove jewelry before washing hands, showering, exercising or sleeping.

Do not wear your jewelry in salted or chlorinated water. Most natural gemstones have been subject to an enhancement process or treatment (e.g. heating, oiling, diffusion, waxing, etc.), which may not be permanent and may require special care. See care instructions below. Never expose gemstones to hot water or chemicals. Avoid wearing jewelry during rigorous activity where excessive friction and contact with hard surfaces is possible, as this may cause permanent scratches or damage. Examine all fastenings and settings regularly to ensure they are secure and in working order to avoid scratches, dents or loss of stones or entire jewelry.

CLEANING

Wipe with the soft buffing cloth provided with your jewelry to maintain its brilliance. Generally, treated gemstone jewelry should only be gently cleaned by rinsing in warm water and dried with a soft cloth. We do not recommend using ultrasonic cleaners due to the delicate nature of gemstones. In between wear, we recommend storing your jewelry in a clean, dry place, such as the pouch that the product comes in.

STORING

Store your jewelry in a clean, dry place away from natural sunlight and heat. The Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com care pouch included with your jewelry will protect against scratching and tarnishing.

Most Popular Questions

What is my jewelry made of?

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com jewelry is made of 925 sterling silver and plated with either rhodium, 14-karat yellow gold, or 14-karat rose gold.

Sterling Silver:

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com 925 sterling silver jewelry has a certain mark on it to indicate its purity: "925" means the metal is 92.5 percent pure silver. Fine silver contains 99.9 percent pure silver but is relatively soft, so silver jewelry is usually alloyed with copper to increase its hardness and strength.

Rhodium:

Rhodium is a precious metal and a member of the platinum family. Rhodium is commonly used to provide a surface that resists scratches and tarnishing on sterling silver jewelry.

14-Karat Gold:

14-karat gold is made up of an alloy of gold that contains at least 58.3% pure gold by weight. The balance is composed of other metals to give it strength. These other metals often include copper, silver, and zinc.

Why does my gemstone look different than the picture on the website?

Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com jewelry is constructed using natural and delicate semi-precious gemstones. Stones are a natural product, therefore there may be some variation in color, shade, and opacity, which is its inherent property. Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com works closely with outside partners to limit the range of variation that may occur, but small discrepancies may be unavoidable. Due to natural variation in gemstones and semi-precious stones, Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com cannot guarantee that each jewelry piece will be identical to the image presented on the website or in stores.

CARNEGIEVIP FAQ

What is CARNEGIEVIP?

CARNEGIEVIP is a customer rewards program that offers elite services, gifts and experiences to our most loyal customers purchasing in the United States. The more you spend and engage with Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com, the better your status, benefits and rewards!

How can I join?

Joining is easy! You can enroll in the CARNEGIEVIP rewards program in one of our full-price U.S. retail stores Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com by providing your first and last name and email address. The program is free to join so once you enroll, you can start enjoying VIP benefits right away!

Currently, you cannot enroll in the CARNEGIEVIP rewards program in a Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com outlet store or in any department store, specialty store or off-price retailer.

As a CARNEGIEVIP member, what benefits do I get?

Your benefits and rewards as a CARNEGIEVIP member depend on your CARNEGIEVIP member status. Your benefits will grow as you achieve a higher status. Just for enrolling, all CARNEGIEVIP members receive free standard shipping and returns, private styling and appointments and use of our CARNEGIEVIP mobile app. For a full list of benefits and rewards for all CARNEGIEVIP member tiers, see the chart below or visit our CARNEGIEVIP Rewards Program Terms and Conditions page for more information.

EARN POINTS TO GAIN STATUS

CARNEGIEVIP BENEFITS
*Spend per calendar yearSTUDIO
Free to JoinBACKSTAGE
3000+ PointsRUNWAY
6000+ PointsRED CARPET
15000+ Points

Free Standard Shipping & Returns

CARNEGIEVIP App

Private Styling + Appointments

Early Access To Sale

Annual Member Gift

Birthday Reward

Free Gift Wrap

Exclusive In-Store Events

Early Access To Special Products

Reserved VIP Phone Line

VIP Experiences

Special Loyalty Gifts

How do I determine my CARNEGIEVIP status?

Your CARNEGIEVIP status is based on how many points you earn in a calendar year.

STUDIO: 0–2,999 Program Points
BACKSTAGE: 3,000-5,999 Program Points
RUNWAY: 6,000-14,999 Program Points
RED CARPET: 15,000+ Program Points

How do I earn points?

There are currently four (4) ways to earn points:

1. Make a purchase! Every dollar you spend on an eligible purchase (excluding amounts spent on tax; purchases of gift cards; and any services, such as gift wrapping) earns you 10 points. *$1=10 points

2. Sign up for the CARNEGIEVIP program → earn 100 Points (limited to 1 x per lifetime per account).

3. Add an item to your wish list on www.ROSNERCARNEGIE.com or via the CARNEGIEVIP app → earn 10 points per item (limited to 10 items per year per account).

4. Submit a rating and review on www.ROSNERCARNEGIE.com or via the CARNEGIEVIP app → earn 50 points per rating and review (limited to 5 ratings and reviews per year per account).

* See CARNEGIEVIP Program Terms and Conditions for exclusions and additional information.

Do my points expire?

Yes. Points accumulate for an entire calendar year and reset back to zero on January 1. For example, if you enroll in 2018, any points you earn will expire and reset on January 1, 2019 (and every subsequent January 1).

Does my status expire?

While points reset at the end of a calendar year, you can keep your status for the remainder of the calendar year in which it was earned PLUS a full calendar year after! In order to maintain your status going forward, you must accumulate at least the minimum point balance needed, or else you will fall to a lower status at the end of that next year.

EX: In 2018, you enroll and earn 6,000 points, making you Runway status. On January 1, 2019, your points will reset to zero. Although you won’t yet have any points for 2019 you will still get to enjoy the benefits of the Runway status for the duration of 2019. If, in 2019, you only earn 4,000 points, you will drop to Backstage status in 2020 until you accrue additional points to get back to Runway status.

Can I combine my points from multiple accounts?

We encourage CARNEGIEVIP members to use a single email address and account for all transactions to ensure you receive points toward your KORSVIP tier status. In the event that you need to combine accounts, please email Customer Service at CustomerService@ROSNERCARNEGIE.com.

Can I earn points from buying ROSNER CARNEGIE products in a Wholesale or Outlet Store?

At this time you can earn points for purchases made only in a full-price Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com, or via our CARNEGIEVIP app. You cannot currently earn CARNEGIEVIP points for any purchases made in a Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com outlet store, or from any department store, specialty store, off-price retailer or any other wholesale retailer.

What happens when I make a return?

If you make a return, the points earned from that purchase will be deducted from your CARNEGIEVIP account.

How do I receive my birthday reward?

If your CARNEGIEVIP account includes your birthday, and you have achieved Backstage status or above, you are eligible for an annual birthday reward. Approximately two weeks before your birthday you will receive an email with a special birthday reward. Redemption instructions, as well as any other applicable terms and conditions, will be provided in the email. You can redeem your reward in any full price U.S. Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com, or via the CARNEGIEVIP app.

Want to make sure you’re on the birthday list? Add your birthday information to your CARNEGIEVIP profile.

What is the annual member gift? How and when can I receive it?

Annual gifts will be given to eligible members who have reached or maintained Backstage, Runway or Red Carpet statuses only. Studio members do not receive an annual gift. Members eligible for the annual gift will be notified when their gift is ready by email, online and in the app when their gift is ready to be redeemed, along with instructions for redemption. Annual gifts are subject to availability, while supplies last. Michael Kors reserves the right to substitute the annual gift for another item of equal or greater value, in its discretion. Annual gifts cannot be returned or exchanged, or redeemed for cash or store credit.

How do I arrange a private styling appointment?

If you are member of CARNEGIEVIP, that makes you eligible for a free private styling appointment, our in-store stylists would be happy to help you make your arrangements. Just call the nearest full-price U.S. Rosner Carnegie Haute Couture / ROSNERCARNEGIE.com store of your choice to make an appointment.

How long until new purchases get added to my account?

It can take up to 24 hours for your points to appear in your CARNEGIEVIP account.

What if I have more questions?

Please email Customer Service at CustomerService@ROSNERCARNEGIE.com